Palo Alto Prisma Engineer Job ID 2024 26731 Category Infrastructure Support Location US TX Dallas About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on site and remote support to

Automation Planning and Execution The role involves developing and executing an automation planning and scripting strategy. This is a fundamental responsibility for ensuring that automation is carried out effectively and efficiently. Test Framework Development The candidate is expected to design and develop reusable test frameworks for both UI and API testing. Emphasis is

Answer Help Desk phones and provide Tier I II support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Documents, tracks, and monitors the problem to ensure a timely resolution Possess strong customer service and commun